...MAKES SURE YOU'RE ON THE RIGHT TRACK

 

 

In parallel, the YouCare tracker provides real-time feedback from patients and team members which directly reflects the desired outcomes of the programme.

 

This enables leaders to be supported in monitoring progress and immediately celebrating success through a powerful and easy to use app and web based tool. (This can be measured in-house or as a simple outsourced service)

 

 

 

 

A SIMPLE AND CREATIVE APPROACH

ENSURES LEARNING TURNS INTO APPLICATION...

 

 

It’s an Assisted Digitally Led Learning Package using a flipped classroom approach. It follows a

LEARN > ACTIVATE > APPLY model, and can be delivered completely digitally via interactive digital learning and application, or through a blend of digital and face-to-face activities, supported by engaging physical materials.

THE COMPASSION CYCLE

IS AT THE HEART OF THE PROGRAMME...

 

 

 

The Compassion Cycle builds from clinical expertise and overlays a person-centred approach.

 

It’s a simple process that helps people who care for patients on a daily basis make every interaction compassionate, regardless of their level of experience.

 

The cycle has three simple steps which couple the most important behavioural outcomes for patients with the basic actions required to deliver these consistently.

 

These aim to eradicate the missed opportunities to build compassion that happen so often when we are busy or under pressure.

 

 

 

 

 

A BIT MORE ABOUT

IMPACT ACADEMY

 

 

Impact Academy are part of Impact Innovation - award winning service experience specialists with over 17 years of hands-on experience in health and non-health environments.

 

They have created innovative and practical improvements for patients, families and carers in all healthcare settings, and improved the lives of thousands of staff at all levels along the way.

JUST A FEW OF OUR HAPPY CUSTOMERS

THE NEW STANDARD IN LEARNING

OUTCOME DRIVEN EVIDENCE-BASED CONTENT

CAPABLE STAFF AND SATISFIED PATIENTS

IMPROVED STAFF AND PATIENT SURVEY

RESULTS

 

REDUCED

COMPLAINTS

 

FLEXIBLE AND ACTIVE ASSISTED DIGITAL FORMAT

RAPID ADOPTION

 

LONG-TERM

CONSISTENCY

REAL-TIME

TRACKING AND

FEEDBACK

IDENTIFY ISSUES PROACTIVELY

AND ADDRESS BEFORE THEY ESCALATE

 

INSTANTLY CELEBRATE SUCCESS

IRRELEVANT

TRAINING WHICH DOESN’T TRANSLATE INTO ACTION

COST EFFECTIVE

NON-DISRUPTIVE

DELIVERY

CONTINUOUS

MEASUREMENT

BORING

E-LEARNING OR

TRADITIONAL CLASSROOM TRAINING

OUT-OF-DATE

SURVEYS

1

NOT

2

3

DIGITAL LEARNING

FACE-TO-FACE

INTERVENTIONS

IN-THE-MOMENT

COACHING

WHY

POSITIVE + PRODUCTIVE PATIENT EXPERIENCE?

 

 

It’s Positive:

Evidence tell us that a positive patient experience not only reduces complaints but also achieves better clinical outcomes. In addition, staff who give a positive patient experience are happier and have greater levels of job satisfaction.

 

It’s Productive:

We are acutely aware that the NHS is working under increasing pressure, and resources are tight. Therefore, it’s about maximising the potential of every existing interaction and, importantly, each interaction not taking more time or having to be repeated unnecessarily.

 

The Positive and Productive Patient Experience Programme is a new development package to support everyone who works directly with patients, carers and families in a healthcare environment.

 

 

 

NOT

NOT

IT'S TIME FOR A

PPPEP TALK!

17 Years of Patient and Customer Experience excellence in one perfect package

27 Regent Street, Leamington Spa, Warwickshire, CV32 5EJ

Tel: +44 (0)1926 431109   |   academy@impactinnovation.co.uk