...MAKES SURE YOU'RE ON THE RIGHT TRACK
In parallel, the YouCare tracker provides real-time feedback from patients and team members which directly reflects the desired outcomes of the programme.
This enables leaders to be supported in monitoring progress and immediately celebrating success through a powerful and easy to use app and web based tool. (This can be measured in-house or as a simple outsourced service)
A SIMPLE AND CREATIVE APPROACH
ENSURES LEARNING TURNS INTO APPLICATION...
It’s an Assisted Digitally Led Learning Package using a flipped classroom approach. It follows a
LEARN > ACTIVATE > APPLY model, and can be delivered completely digitally via interactive digital learning and application, or through a blend of digital and face-to-face activities, supported by engaging physical materials.
THE COMPASSION CYCLE
IS AT THE HEART OF THE PROGRAMME...
The Compassion Cycle builds from clinical expertise and overlays a person-centred approach.
It’s a simple process that helps people who care for patients on a daily basis make every interaction compassionate, regardless of their level of experience.
The cycle has three simple steps which couple the most important behavioural outcomes for patients with the basic actions required to deliver these consistently.
These aim to eradicate the missed opportunities to build compassion that happen so often when we are busy or under pressure.
A BIT MORE ABOUT
Impact Academy are part of Impact Innovation - award winning service experience specialists with over 17 years of hands-on experience in health and non-health environments.
They have created innovative and practical improvements for patients, families and carers in all healthcare settings, and improved the lives of thousands of staff at all levels along the way.
JUST A FEW OF OUR HAPPY CUSTOMERS
THE NEW STANDARD IN LEARNING
OUTCOME DRIVEN EVIDENCE-BASED CONTENT
CAPABLE STAFF AND SATISFIED PATIENTS
IMPROVED STAFF AND PATIENT SURVEY
FLEXIBLE AND ACTIVE ASSISTED DIGITAL FORMAT
IDENTIFY ISSUES PROACTIVELY
AND ADDRESS BEFORE THEY ESCALATE
INSTANTLY CELEBRATE SUCCESS
TRAINING WHICH DOESN’T TRANSLATE INTO ACTION
TRADITIONAL CLASSROOM TRAINING
Evidence tell us that a positive patient experience not only reduces complaints but also achieves better clinical outcomes. In addition, staff who give a positive patient experience are happier and have greater levels of job satisfaction.
We are acutely aware that the NHS is working under increasing pressure, and resources are tight. Therefore, it’s about maximising the potential of every existing interaction and, importantly, each interaction not taking more time or having to be repeated unnecessarily.
The Positive and Productive Patient Experience Programme is a new development package to support everyone who works directly with patients, carers and families in a healthcare environment.
IT'S TIME FOR A
17 Years of Patient and Customer Experience excellence in one perfect package